ServiceTitan
Trade-association referrals instead of paid sales
- What it did
- Almost no sales spend to 2014; half of customers via Nexstar and other associations by 2015
- Jobber
- Self-serve: published low prices, free trial, grants and free education
Another company (a host, merchant, health plan or benefits platform, app store or platform marketplace, distributor, parent company) offers the product to that partner's own customers inside an existing relationship, and the route carried a material share of adoption.
A partner offers the product inside its own customer relationship, so the company reaches buyers without winning each one; the partner gains bargaining power as the route grows.
From the win chains in Strategy Canon case studies: what the winner did, and what its rival did at the same step.
Trade-association referrals instead of paid sales
Social distribution through Facebook, landing on free
Win the largest distributed companies through security chiefs and carriers
Free, self-serve plan spread through hosts
Also tagged: Affirm · Amwell · CareBridge · Casper · Confluent · Dayforce · Expedia · Global-e · Kabbage · Klaviyo · LiveRamp · Mastercard · Match.com · Microsoft · N-able · New Relic · Omada Health · One Medical · Talkspace · Teladoc · Toast · Visa
| Author | What they call it / where it appears |
|---|---|
| Bob Moore + | Ecosystem-led growth |
| Brandenburger & Nalebuff + | Complementors |