SC
Strategy Map›Layer 4 · Product Strategy›Product Adoption+ from outside the named canon

Drop-In Adoption

What is Drop-In Adoption?

Customers adopt the product without migrating off their existing system. It works on top of, beside or inside the host, record or workflow they already run.

How Drop-In Adoption works

Replacing a system of record is expensive and risky, so buyers delay it. A product that attaches to the existing system avoids that decision and can be adopted by one team at a time. Some companies later become the system they first attached to.

How companies won with Drop-In Adoption

From the win chains in Strategy Canon case studies: what the winner did, and what its rival did at the same step.

vs. Cylance

CrowdStrike

Cloud-only lightweight sensor, installed beside antivirus

What it did
Refused on-premises and Windows XP builds and lost deals (2011-13)
Cylance
CylancePROTECT: a machine-learning model on the device, sold from the start to replace antivirus
Read the CrowdStrike case study →
vs. New Relic

Datadog

Open agent and integrations fit any stack

What it did
Agent built in a public repository (2010); open beta (2011)
New Relic
Proprietary per-language agents (Ruby 2008, Java 2009)
Read the Datadog case study →
vs. Akamai · 2004–10

Cloudflare

Cloud firewall switched on by a DNS change

What it did
Prince and Holloway ran Project Honey Pot (from 2004; 100,000+ members) on donated DNS records
Akamai
Enterprises bought hardware and contracted with a CDN
Read the Cloudflare case study →
vs. Qlik · 2003–12

Tableau

VizQL: drag-and-drop visual queries over data customers already have

What it did
VizQL, from the founders' Stanford Polaris research, turned drag-and-drop gestures into queries run live against the customer's own databases, no SQL needed (Desktop, Dec 2003)
Qlik
Qlik's innovation was an in-memory associative engine: developers wrote load scripts to pull data into it and built the apps
Read the Tableau case study →

Also tagged: BigCommerce · Global-e · InVision · LiveRamp · Netflix · PagerDuty · Palo Alto Networks · Plaid · Tempus · Weave Communications · Windsurf · Wiz

The question to ask of a company

What existing system did the customer keep, how did the product attach to it, and did the company later become that system?

Who names it

AuthorWhat they call it / where it appears
Strategy Canon +Editorial concept; the vernacular contrast is "rip and replace"
Note. Adoption that required replacing the existing system is absent. Record whether the company later became the customer's system of record. A compatible replacement (a "drop-in replacement") is a different idea: it replaces the old system.