SC
Strategy Map›Layer 4 · Product Strategy›Whole Product+ from outside the named canon

Embedded Finance

What is Embedded Finance?

The company itself processes payments, extends credit, finances purchases or issues cards inside its own product workflow, under its own brand even when a partner bank sits behind it.

How Embedded Finance works

Money moves where the work already happens: checkout, invoicing, payroll. The customer saves reconciliation work and the company earns transaction revenue that grows with the customer's volume.

How companies won with Embedded Finance

From the win chains in Strategy Canon case studies: what the winner did, and what its rival did at the same step.

vs. Buildium

AppFolio

Rent payments and screening run through the ledger

What it did
Free ACH to push tenants onto the portal; payments post straight to tenant ledgers (2012)
Buildium
ePay (2008) and TransUnion screening (2009) sold as optional third-party add-ons
Read the AppFolio case study →
vs. Shift Technologies

Carvana

The whole purchase online, with Carvana owning the loan and every step

What it did
Atlanta launch (Jan 2013): pick, finance, buy and schedule delivery in 30 minutes, with 360-degree photos showing every flaw and a 7-day return
Shift Technologies
Built around staffed home test drives, with loans from third-party lenders for a fee and mostly third-party transport
Read the Carvana case study →
vs. Jobber

ServiceTitan

Payments and financing on customers' invoices

What it did
Card processing from 2015, payments and consumer financing from 2017
Jobber
Jobber Payments (2017) and Stripe Capital (2020), on accounts invoicing far less each
Read the ServiceTitan case study →
vs. Revel Systems · 2015–21

Toast

Processing in every account pays for hardware, installs and service

What it did
Toast became each restaurant's processor at its existing rate
Revel Systems
Payments through third-party integrations until Revel Advantage (Sept 2017)
Read the Toast case study →

Also tagged: Airbnb · Block · Buildium · Despegar · Jobber · Navan · Procore Technologies · Shopify · Weave Communications

The question to ask of a company

Which financial service does the company provide, where in its workflow does it appear, when was it launched and how much of the customer base uses it?

Who names it

AuthorWhat they call it / where it appears
Angela Strange +Embedded finance; every company will be a fintech company
Note. Referral links or a marketplace of third-party processors do not count. Companies whose core product is the financial service (a bank, a lender, a broker) are not applicable.