Certified-builder pool: an expertise network around the product
What it did
Certification only through an Epic customer or consulting firm, trained in Verona
Cerner
Over half of clients of Cerner's own implementation services were dissatisfied, citing 'poorly trained, inexperienced consultants, many of whom are just out of college' (KLAS, 2019)
Which educational users learned the product, and what evidence shows their familiarity influencing workplace adoption?
Who names it
Author
What they call it / where it appears
Strategy Canon +
Educational Seeding (editorial synthesis)
Note. An editorial label outside the named canon. Selling software to a school is insufficient: identify the path into workplace adoption. Free access is optional. An educational license announcement establishes the tactic, not successful conversion. Any resulting network effects, reputation or switching costs need separate evidence; later enterprise adoption does not prove the original educational entry was planned for that purpose.