SC

Strategy Canon

Ultimate Software: sourced choices

21 product and go-to-market choices, oldest first. Back to the case study

  1. 2002Product · Hosting Ultimate introduced Intersourcing as a hosted delivery option. US6
  2. 2004Product · Infrastructure The hosted service used BellSouth facilities. US6
  3. 2004Product · Customer burden Intersourcing removed customer responsibility for server hardware and related system maintenance. US6
  4. 2004Go_To_Market · Sales transition Hosted contracts represented 65% of new units sold in the first quarter of 2004. US6
  5. 2004Go_To_Market · Prior model License sales continued alongside the growing hosted offer. US6
  6. 2004Go_To_Market · Contract duration Intersourcing agreements generally had initial terms of 24 months. US6
  7. 2004Go_To_Market · Partner revenue Ceridian accounted for 17% of total revenue in the first quarter of 2004. US6
  8. 2018Product · Unified suite UltiPro combined core HR and payroll with related employee functions. US1
  9. 2018Product · Employee access The service offered employee and manager self-service. US1
  10. 2018Product · Benefits The suite included benefits administration. US1
  11. 2018Product · Talent Optional products included recruiting and talent management. US1
  12. 2018Product · Time UltiPro offered time and attendance capabilities. US1
  13. 2018Product · Updates Ultimate maintained its hosted service and delivered software updates. US1
  14. 2018Product · HR service Ultimate acquired PeopleDoc to extend employee document and HR-service capabilities. US1
  15. 2018Go_To_Market · Sales process Direct sales teams used needs analysis, demonstrations and proposal responses. US1
  16. 2018Go_To_Market · Recurring price Subscription fees generally depended on employees served and products purchased. US1
  17. 2018Go_To_Market · Implementation Customers paid launch fees for implementation work. US1
  18. 2018Go_To_Market · Account expansion Customers could add optional products to the core service. US1
  19. 2018Go_To_Market · Retention Recurring revenue retention was 96% in both 2017 and 2018. US1
  20. 2018Go_To_Market · Service economics Services revenue was $143.5 million against $158.6 million of services costs. US1
  21. 2019-05-03Go_To_Market · Exit Investors completed the acquisition at $331.50 per share, approximately $11 billion in aggregate. US3